5 Benefits of Using a Sage Support Partner for Aftercare on your Products

EditorSage, Sage Support

 

As with any new software, there will always be uncertainties in the back of your mind that you simply can’t find the answers to. Whether you have a question about your software, want to find out about training or stay up to date with software and legislation changes, a Sage support partner will have it covered.

Support from experts who use software themselves is the best type of support you can gain, which is one of the reasons why choosing aftercare of your Sage products from a Sage support partner can prove invaluable.

What is a Sage Support Provider?

An official Sage partner markets, installs and trains people on Sage products, providing you with an array of advantages when it comes to your software aftercare. Here, we discuss these advantages in more detail…

The Advantages of Software Aftercare from a Sage Support Provider
1.     Fantastic Customer Service

The service and aftercare offered by a Sage support partner means for customers with often limited sources of help and advice and very often no IT department, you can gain prompt and accurate answers to pressing questions, providing you with the knowledge and confidence you need to persevere.

2.     Your Own Dedicated Account Manager

Benefit from a dedicated account manager when choosing a Sage partner for aftercare. This will provide you with everything you need to build a stronger relationship with your clients.

3.     Customised Support to Suit your Business Needs

The support you receive will be customised to match your individual business needs, as well as being quick, efficient and friendly. That way, when you need to call, your support team will be on hand to deal with your queries and technical issues effectively and professionally.

4.     Expert Training Sessions

Training should always be the number one priority when switching software, but unfortunately, that’s not always the case. Whether it is the tech help team of the new system that isn’t providing the right training, or management not having sufficient time to fully educate their employees, good training can be difficult to come by. Thankfully, with help from a Sage support partner, you’ll get access to expert training, and be able to book training sessions for your Sage products at your convenience.

5.     Emergency Assistance

Should disaster strike and your Sage system go down, this could result in significant data loss. A Sage support provider can help you in such an emergency. The assistance of a Sage support provider means that in a couple of hours, they can have your data recovered and your system completely restored. Problem solved.

The M2M Award Winning Support Team

The M2M award winning support team (Sage Circle of Excellence Award for customer service) supports businesses across the UK via dedicated Sage support desks.

We have been working with Sage software solutions for over 25 years, and all our team are Sage accredited with a wealth of experience in supporting businesses across all industries.

We understand that the smooth running of your Sage system is a key part in ensuring the continuity of your business. That’s why we take the time to get to know each of our customers personally, so we understand your individual business needs.

At M2M, we’re around not just for advice on how software works, but also for advice on how to get the most out of your system to enable you to achieve better business performance.

Get in Touch Today…

If you’d like to improve your business by adapting and extending your software environment to better meet your specific needs, contact us at M2M today.