Julie Hardy
Operations Manager


I enjoy the challenges of working in an environment quite far removed from my previous roles. Originally trained as a Chef, I spent 4 years doing the hotel circuits as a sous chef, it’s hard work let me tell you! challenging, fast paced and many late nights, but so much fun as well! Moving on from there I went into Pub Management and progressed to Regional Catering Training Officer for a large pub company, working with brands such as Quality Inns, Big Steak and the Firkin Ale Houses. The experience was great, and I particularly enjoyed developing a branded ‘trendy’ food operation for the pub companies ‘Young People’ venues

However after having my two children I qualified as a counsellor and began to support women and children affected by violence and abuse. What followed was a 15 year career as Senior Women’s Services Manager. Complete dedication, commitment and hard work paid off when we were awarded funding to open women’s centres, extensive outreach programmes, counselling and emergency accommodation services. During this time I gained the PTLLS teaching qualification, wrote and delivered domestic abuse training to professionals such as the police and social care. I am very proud of my achievements and remain as committed as ever to ending violence against women and children. Achieving success within the third sector demands a professional approach, extensive experience and the ability to manage resources carefully

My previous roles have been surprisingly beneficial in my role with M2M, I am extremely confident in the skills of our developers and support team, so I’m able to focus my attention on prompt identification and delivery of projects, managing resources and meeting customer expectations. I believe the role of Operations Manager involves key skills such as good time management, effective communication, meeting timescales and keeping the customer informed of progress at all times. I have also found that a regular dose of nagging helps enormously !

I always enjoy a challenge and am pleased to have obtained Salesforce Administrator status along with the Sage Business Cloud Financials Certification.