Software Support

The support service and aftercare we at M2M provide to our customers is the cornerstone to our success. Customers often have limited sources of help and advice and very often no IT department.

The M2M Award winning Support team (Sage Circle of Excellence Award for customer service) supports businesses across the UK via our dedicated Sage support desks, We have been working with Sage software solutions for over 25 years, all our team are Sage accredited and have a wealth of experience in supporting businesses across all industries. We understand that the smooth running of your Sage system is a key part in ensuring the continuity of your business, that’s why here at M2M we take the time to get to know every customer personally so we really do understand their individual business needs, that way – when our customers need to call us, our team are on hand to deal with your queries and technical issues effectively and professionally.

M2M are around not just for advice on how software works, but also for advice on how to get the most out of your system to enable you to achieve better business performance

”I can’t award enough stars! Absolutely flawless customer service, quick efficient very polite and friendly, not overbearing or condescending in any way, a pleasure to work with. Our Sage system was completely down with loss of a months worth of data. In a couple of hours they had the data recovered and the system completely restored. I can’t praise them enough.

We are now booking training sessions and further Sage work with them as we now have complete confidence in them”Danny Golding - Prefect Controls Ltd -

Customer Support

If you are looking for instant support then you are just a phone call away. Please contact the office 01245 494 847 and log your call with our support team, alternatively, if you prefer we can send you a link so you are able to log the request yourselves.

When required our support team can connect to you via a secure remote support session, you will be able to see what we do and we will be able to see what you do….. Fast effective support when you need it the most ….

Site Surveys

Before we do an install of any software we may ask you to provide us with a site survey, this is a service we can provide you with via a site visit; however if you would prefer we are happy to accept a detailed report which can ascertained via the free software available at:

Please note we will require a PC audit for all machines that will be running the sage software as well as the server that you intend to host it on.

Looking for Sage Software Support?

If your Sage 200 annual support is currently being provided by another Sage partner and you would like to review your support options or perhaps book a no obligation system health check we will be more than happy to discuss your support options with you and help with any questions you may have. Contact us on 01245 49 48 47 or complete our contact form below.

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